Why did an insurer make things more difficult after my daughter died?

I couldn’t get a cheque for a refund on her car insurance sent directly to me

My daughter, who had cancer for more than three years, died last November. She had still been driving and just before her death renewed her car insurance with Hastings Direct. She was always full of hope she would overcome her illness.

When I contacted Hastings Direct it said a refund of £371 was due. I confirmed that as there was no will, the cheque would have to be paid directly to me as the close family member dealing with her estate.

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