Drivers fume as breakdown firms put up premiums and slow down help

More and more motorists are reporting long waits, sometimes overnight, for help from RAC and AA

When Jim Shirley, 76, was on his way home from a Welsh camping holiday one morning, he disappeared. Concerned friends set out from Bristol at 5am the following day to search for him. “We saw him from half a mile away at the side of the A44,” says Mari Martin. “He had broken down at 1pm the previous afternoon and the RAC had told him it would send a recovery truck since it could not repair his van. It never came. He’d spent the night waiting at the roadside, five miles from the nearest town with no phone signal, and was extremely distressed.”

Martin called the RAC, but three hours passed before a vehicle arrived. However, it was not the promised recovery truck and could not take Shirley home, so he was towed to the nearest services and told to wait a further eight hours for rescue.

We didn’t arrive home until 4.30am and were passed around like an unwanted parcel

The industry needs opening out to provide better service and choice

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