Backlog of financial ombudsman cases grows to 30,000

Whistleblower tells MPs number of claims not yet allocated case officer has risen threefold since 2016

Delays in getting a case heard by the Financial Ombudsman Service (FOS) have grown threefold since the service was reorganised in 2016, and 30,000 cases are still waiting to be allocated to an investigator, a whistleblower has told the Treasury select committee.

Questioning the FOS chief executive, Caroline Wayman, MPs said the whistleblower also told them there was a backlog of 8,000 investigated claims yet to be adjudicated upon.

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