Holidays from hell: how to get redress when things go wrong

Claiming compensation for a ruined trip can be baffling – here’s how to put things right

In the coming week thousands of holidaymakers will be returning to drudgery. Not just to the day job but the baffling, often futile, attempts to claim redress for a ruined trip.

As holidays become ever easier to book online, more travellers are finding their idyll becomes a nightmare due to incompetence, indifference or downright fraud. Here are some of the most common problems, and how to put them right.

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