Domestic & General left me without a fridge over Christmas

I’ve been on hold for hours trying to get through to the company, and now it says delivery will take several more weeks

I have four household appliances insured on a Domestic & General policy, one of which, my faulty fridge, was written off several months ago. But getting a replacement has been a saga.

In the past few months I have phoned D&G at least a dozen times, but was on hold for hours at a time, at great expense. Ultimately, nobody answered. In desperation I used the online complaints form twice, but again received no response. Then I wrote a letter, and was eventually told to phone during working hours. I did so but received only an answerphone message saying the office was closed. I wrote back asking if it could call me, but no one did.

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