Goldcar sells hirers cover they don’t need, or want

Angry customers face ‘hidden’ charges for insurance policies they didn’t ask for

JJ-K from London booked a hire car through the website Rentalcars.com.

“A week was £139.91 and included collision damage waiver, third-party liability and theft protection. However, when I went to collect the car at the airport, the Spanish rental company, Goldcar, told me that this was a ringfenced deposit and that I would have to pay £206 for the hire. The agent gave me an invoice in Spanish. Assuming the total included the deposit, I signed.

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