I got a quote from the insurer’s website, but when I called up it was more than £100 less – complete madness
I have stumbled across a quirk in Direct Line’s car insurance calculations that your readers maybe interested in. A few days ago I got a quote on the insurer’s website for £608 per year to insure my new car. When I came to purchase the insurance a few days later, I phoned Direct Line rather than -buying it online. I was staggered when it offered me a quote of £499 – £109 less – for exactly the same vehicle and cover.When I asked how it could account for the discrepancy, the rep said it was because I had been planning ahead. I was considered “sensible” and -entitled to a lower premium as I was now deemed to be at lower risk of -having a crash. This is complete -madness and particularly galling given that my partner just bought car insurance with Direct Line at the price quoted on its website.
PC, by email
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