Company fined £29.1m by FCA for mis-selling mobile insurance and advice service
Up to 28,000 consumers who were mis-sold Carphone Warehouse’s Geek Squad mobile insurance and technical advice service could be due refunds after the company was fined £29.1m by the Financial Conduct Authority.
The FCA said this week that Carphone Warehouse failed to give its sales consultants the correct training to enable them to offer suitable advice to customers buying the product, which tended to cost about £5 a month. They were trained to recommend it to customers, many of whom already had cover through their home insurance or bank accounts, it said.
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