Hermes is refusing to pay compensation after losing a £169 pair of binoculars. It says that under its terms and conditions, they are excluded because they are made of glass – even though I insured them to the value of £120. I can understand withholding a payout for breakage of glass but not if they were lost. In any case, they have a plastic lens! SM, London
Hermes’s T&Cs absolve it of liability if it loses a number of goods including musical instruments, chinaware, furniture, food – and human remains. As you say, fragile items are more likely to get damaged in transit and therefore could more logically be excluded from payouts, but a pair of binoculars is no more likely to go missing than a box of books.
Continue reading...Related Posts :
Warranty work on my VW’s audio system turned into an £1,800 accident repair bill- Brits shy away from a place in the sun, plus it's the last day to spend old fivers
- Average UK car insurance premiums up 8% in a year
- Whiplash: the myth that funds a £20bn gravy train
- Brexit, PPI and high cost credit are top priorities for City watchdog
0 Response to " Exclusions that are part and parcel of Hermes’s T&Cs "
Post a Comment