Goldcar told me to buy its insurance policy or I’d get no car keys

We had already bought our own but we feared getting stranded if we didn’t pay

I used Expedia to book a flight to Spain and a car rental with Goldcar.Since the insurance included in rental is minimal, I bought a fully comprehensive policy from a third-party company. At the Goldcar desk at Almeira airport, I was told I must pay extra, including a premium for its insurance policy.

I repeatedly showed her the insurance policy I had, but she insisted she could not hand over the keys until I’d bought Goldcar’s. I was worried we’d be stranded, so paid the €261.40 premium. I complained to Expedia but it eventually told me it could not help.

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Goldcar told me to buy its insurance policy or I’d get no car keys

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Goldcar told me to buy its insurance policy or I’d get no car keys

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