We read a recent article in Money titled “Our house fell apart – but our insurer won’t pay the full amount”, and find we are in an almost identical situation. We made a claim for subsidence with our insurer, Legal & General, back in 2010 and incredibly, eight years on, the problem is unresolved. Our original claim resulted in a cosmetic fix, but the subsidence reoccurred within a couple of years and the claim was reopened. L&G has refused to do the structural underpinning that our independent engineer recommended in 2016, and wants another patch-up.
In January 2017 we appealed to the Financial Ombudsman Service but Legal & General rejected its first adjudication, and then delayed sending them information. There has been consistent delay after delay and stalling from L&G, leaving us with a house that is damaged, unsaleable and with no prospect of being repaired.
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