I’m still out of pocket for an injury suffered visiting Japan
In June this year I was travelling to Japan. On the way, I suffered a herniated disc and was hospitalised for three weeks. I contacted my travel insurer – Axa – which, cutting a very long story short, agreed to cover treatment and repatriation. For some unclear reason, Axa was unable to organise payment of the hospital bill prior to my discharge and asked me to cover the bill in full, somewhat negating the point of travel insurance in the process.
When I explained that I did not have several thousands of pounds on me, I was pressurised to ask my uncle (currently resident in Japan) to pay the hospital instead. I was assured he would be refunded in full, including the associated costs of sending the money.
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