There are more than 1,500 self-storage sites in the UK – but a recent fire exposed how vulnerable customers are
When Helen Chapman* was moving home but needed somewhere to store her possessions temporarily, she checked out the cost of facilities near her home in Tottenham, north London. On her doorstep was a two-storey warehouse owned by Safehouse Self-Storage, which offered a favourable deal to hold her items for eight weeks.
On the evening of 18 September 2017, events took a dramatic and unexpected turn when the warehouse went up in flames in a blaze that was tackled by 140 firefighters and 25 engines. The disaster struck five weeks after the freelance chef had deposited 20 boxes in the 15 sq ft unit – and just days before she planned to collect them and bring them to her new flat.
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