Why can’t I get a no-claims bonus on my second car?

I’ve built up 10 years’ discount on one car but can’t use it for a second vehicle

I bought a second car and found an insurance quote. I sent a copy of the insurance certificate for my other car showing 10 years’ no-claims discount (NCD) but was told I would have to pay almost £90 more because I needed to build up an NCD on my new car. How can I have 10 years driving one vehicle and none driving another?

VW, Leicestershire

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