Insurer accused of breaching transparency FCA rules that require policyholders to be clearly shown previous year’s paid premium for comparison
The RAC could be forced to offer refunds to up to 1 million breakdown recovery customers after its policy renewal letters failed to prominently display the previous year’s premium.
Under transparency regulations introduced a year ago by the Financial Conduct Authority (FCA), companies have to clearly show the amount the customer paid the previous year alongside the renewal price.
Related: Renewing your RAC cover? Don’t let them jack up the price
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