A 40% rise reported on back of advert featuring model head of Arnold Schwarzenegger
An advertising campaign featuring an animatronic head of Arnold Schwarzenegger urging people to “make a decision, do it now!” has helped push complaints about payment protection insurance (PPI) to a four-year high.
The total amount of compensation paid since January 2011 to people who were mis-sold the policies is £30bn. In January 2018 alone, banks and other financial firms paid £415m.
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