AA staff accuse association over ‘shameful’ price hikes

New members can face an automatic 124% increase in fees in year two. Now embarrassed members of the salesforce talk about the tactics

Is the AA exploiting its most loyal customers – the elderly but also the very busy – by automatically renewing annual breakdown cover at up to twice the original price, in the expectation many won’t notice?

That’s the allegation from two AA staff members who have contacted Guardian Money keen to expose the “shameful and embarrassing” way they claim the breakdown recovery business now operates.

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