‘It didn’t feel real’: Fire leaves family £450,000 out of pocket

Insurance comparison websites calculate property rebuild costs – but they are not always right

When the early morning phone call came to tell them that their house was burning down, Louise Ebeid, her husband Pedro Neto and their one-year-old son William were fast asleep in a hotel bedroom 1,800 miles away. They had only just flown out on holiday to Tenerife the previous evening.

The call came at 6am. “Louise’s mother called us,” says Neto. “She lives close by and a neighbour whose son saw the flames called the fire services and ran to her house to tell her what was happening.”

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