I am a 20-year-old student in Aberdeen and have lost my no-claims bonus, paid an excess of £100 and face an increased premium on my car insurance, through no fault of my own.
One night last December a car parked near mine burst into flames. My car suffered scorch marks and a few small light fittings were melted. My insurer, Endsleigh, paid promptly to have the paintwork repaired but was uninterested in reclaiming the cost from the insurer of the burnt-out car. Endsleigh only contacted the insurer six months later when I pressured them, and it wasn’t until August that they managed to obtain incident reports. These, apparently, failed to identify the cause of the fire.
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