In July 2016 my partner and I rented a car from Enterprise in France. During our holiday we were hit from behind and the other driver signed a statement admitting he was responsible for the crash. When we returned the car Enterprise made us pay €850 (£780), which it promised to return after it had collected payment from the other driver’s insurer.
Last November Enterprise sent us a letter advising that we would not receive a refund as it had not had a response from the other motorist. We have the name and details of the driver and tried to contact him directly, but he told us we had no right to get in touch.
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