ADT burglar alarm stayed silent while I was being robbed

The thief passed the sensor but it apparently was on a ‘pet sensitive’ setting

I was burgled recently and lost my laptop and PlayStation. My home alarm was on and in working condition (confirmed by ADT), but it didn’t activate despite burglars passing a sensor. I have since found out that this was because my alarm sensor was set up to be “pet sensitive”. I have no pets and ticked this on the contract. We did a test and my 6ft husband could move past the sensor upright on his knees (at a height of 1.3m) without it activating.

I am furious. I paid £139 for installation in July 2015 and have been paying £27 a month since for a product that essentially never worked. I have been trying to call the company but have been put on hold countless times. AW, Chingford, Essex

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