We discovered the alarm wasn’t working and have no idea how long it’s been out, but ADT isn’t acknowledging the problem
We have an ADT burglar alarm on our house in west London, but recently discovered it wasn’t working and have no idea how long it has been out. It’s a rental property and is between tenancies, so we rely on the alarm for security. Despite a number of phone calls and emails to ADT, the only explanation has come from a call handler who reluctantly told us it was due to an O2 mast failure in the area. Customers don’t necessarily know this, and we imagine that hundreds of homes and commercial premises within range of the mast could be unprotected and have their insurance invalidated.
We are having a frustrating time with this, with no idea when the problem is going to be fixed. We have still had no acknowledgement from ADT regarding the cause of failure, despite persisting with calls and emails. A L-G, West Drayton, London
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