It took five visits for it to agree to send out a new washing machine – if I paid a delivery charge
I am at the end of my tether. I have a washing machine warranty with Domestic & General. My machine broke down, but only after five engineer visits did it decide to replace it.
I am a single dad with two young daughters who has had to take off four half-days to accommodate the engineer visits – and countless hours on hold to D&G. The final straw came when it slapped me with a charge for delivery and the cost of finishing the plan – and said it would take a few more weeks to actually deliver a working washer.
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