Direct Line turns its back on homeowners trying to help refugees

The insurer is among a number of firms who turned down cover for a British family who bought a house for asylum seekers

A British family have spent more than £400,000 buying a house in Brighton for Syrian refugees in an extraordinary act of personal generosity – only to find that major UK insurers rejected them when they tried to buy buildings insurance.

Direct Line, one of the UK’s biggest home insurers, told the family that it would not agree to sell them a buildings policy because the Syrian refugees would be on benefits. “We were totally thrown by it,” says the donor, who spoke on condition of anonymity.

Related: UK community refugee scheme has resettled only two Syrian families

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