When I hired a minibus from Hertz in High Wycombe in July I scraped the rear and was advised that I would have to pay the insurance excess of £3,000, and if the final repair bill was less I would be refunded.
I was told, soon afterwards, that the bill would be £3,000 so there would be no refund. I requested a breakdown of the costs and was sent an invoice, but it only mentioned the damage. I was then told an itemised bill was not available as the vehicle was to be sold without being repaired.
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