A London couple who had their £6,000 burglary claim turned down by their insurer LV= because they didn’t have a burglar alarm are to have their claim paid, after the Financial Ombudsman Service ruled they were treated unfairly.
In May, Guardian Money featured the case of Gemma and Mark Hall* who had been LV= customers for more than a decade, but found their burglary claim refused because, unbeknown to them, LV= had five years earlier made an alarm a condition of cover – a fact they said was buried in the small print.
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