Direct Line left us homeless for two years

Disagreements between the loss adjuster and the insurer mean we’re still in rented accommodation

We have been homeless for more than two years thanks to Direct Line. In January 2014 we made a claim on our buildings insurance policy after a leak was found in our under-floor heating system. Direct Line’s loss adjuster instructed us to move out of our house for the remedial work to be completed.

We were relocated in May 2014 to temporary accommodation paid for by the policy. Unfortunately, the job turned out to be bigger than expected, starting a battle of wills between the loss adjuster, Direct Line and us. A number of experts were called to assess the condition of our house. They confirmed additional work was needed, but the loss adjuster ignored the evidence and disagreed. In February 2015 Direct Line said it was not going to continue paying for our alternative accommodation and left us to pay the rent ourselves.

Continue reading...

Posted by Unknown

Tweet