RBS scraps bonuses for retail staff in bid to stem mis-selling

Union welcomes 74% taxpayer owned bank’s move to give pay rises to staff in NatWest and RBS branches as well as call centres instead

Royal Bank of Scotland is scrapping bonuses for 20,000 staff in an attempt to avoid future mis-selling scandals.

Instead, those who work in NatWest and RBS branches as well as those who work in customer service in call centres are being given pay rises intended to compensate them for the loss of bonus potential.

Related: Packaged bank accounts: a good deal or a new ‘PPI mis-selling scandal’?

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