The insurer told me the deal I was on was the best offer available – but it was not
We are longstanding customers of LV= and have had home insurance with them for many years. But I have recently discovered that it has been overcharging me on our policy renewal for several years. This month I received a renewal quote for £315.40. I phoned to ensure it was the best deal available, an assurance they gave me. I checked the LV= website and replicated my renewal invite and got a quote for £146.82. I phoned LV= again and they agreed the two policies were identical and offered to set up the “online version” over the phone, which we did.
When I asked how they could justify misleading me, and attempt to overcharge me by 115% (£168.58), the representative said “no comment”. I expected LV= to operate fairly for all concerned because of their mutual status. Clearly I was wrong and I believe your readers need to be aware of the way they operate. JM, Reigate, Surrey
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