Toby Gawin still doesn’t quite know how it happened. The regular car hire user knew that the Mazda he’d just picked up from the Enterprise rental office in Durham was a diesel. And he thought that was the fuel he was buying – but he somehow managed to put 30 litres of petrol into the car that had been given to him empty by the rental company. Two miles later the car spluttered to a halt.
But what started out as a simple inconvenience (he handed the car back to Enterprise and made other arrangements) turned into a financial disaster after the car hire company grabbed £9,200 from his bank account to pay for the damage – without warning.
They have taken the money without letting me examine the vehicle. How do I know all these repairs were even required?
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